Privacy policy

This Privacy Policy describes how kulturedwellness.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".

 

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosed to the following third parties for business purposes: Shopify, Meta (Facebook & Instagram), Mailchimp, Google Analytics, Windsor.ai.

 

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers in line with PCI DSS Compliance), email address, and phone number.

Purpose of collection: to provide products or services to you, process your payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosed to the following third parties for business purposes: Shopify, Mailchimp, Meta (Facebook & Instagram), Stripe, PayPal, Australia Post, Phoenix Express Logistics.

 

Customer Support Information

Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosed to the following third parties for business purposes: Shopify, Mailchimp.

2. Third-Party Service Providers

We share your Personal Information with trusted service providers to help us deliver our services and fulfil our contracts with you. The table below summarises the key third parties we work with and the nature of their involvement.

Provider

Purpose

Data Shared

Location

Shopify

E-commerce platform

Order & device data

United States

Meta (Facebook & Instagram)

Advertising & analytics

Device & order data

United States

Mailchimp

Email marketing

Name, email address

United States

Google Analytics

Site analytics

Device & usage data

United States

Stripe

Payment processing

Payment information

United States

PayPal

Payment processing

Payment information

United States

Australia Post

Order fulfilment

Name & address

Australia

Phoenix Express Logistics

Order fulfilment

Name & address

Australia

Windsor.ai

Marketing analytics & attribution

Aggregated ad & order data

Switzerland

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy
  • We use Meta Pixel to track conversions from Facebook and Instagram ads and to serve targeted advertising to our customers and prospective customers.
  • We use Windsor.ai to aggregate and analyse marketing performance data across our advertising channels. Windsor.ai is SOC 2 Type II certified and compliant with GDPR (EU) 2016/679. You can read more at: https://windsor.ai/security/

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by visiting:

4. Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

5. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

You can control and manage cookies through your browser settings. Please keep in mind that removing or blocking cookies can negatively impact your user experience. For more information visit: www.allaboutcookies.org

Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out, please follow the instructions in the Behavioural Advertising section above.

6. Data Retention

We retain your Personal Information for as long as necessary to provide our services to you and to comply with our legal obligations under the Australian Privacy Act 1988. When your Personal Information is no longer required, we take reasonable steps to destroy or de-identify it.

Third-party processors may have their own retention periods. For example, Windsor.ai caches processed data for a maximum of approximately three weeks before deletion. Please refer to the relevant third party's privacy policy for details.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the Personal Information we hold about you
  • Request correction of inaccurate, incomplete, or out-of-date Personal Information
  • Make a complaint about how we have handled your Personal Information

To exercise any of these rights, please contact us at info@kulturedwellness.com. We will respond to your request within 1–2 business days.

8. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: info@kulturedwellness.com

Website: https://kulturedwellness.com/policies/privacy-policy

Last updated: 24th April 2026

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/privacy/privacy-complaints/