Our cultures are carefully packaged in BPA-free, food-grade impulse-sealed pouches. Each pouch, containing your culture, is vacuum-sealed within another outer package, also made from food-grade, BPA-free material. Occasionally, due to the active nature of our cultures, some starter may escape the inner packaging. Rest assured that they are still robust and entirely viable for use. Store them in the fridge or freezer until you're ready to ferment.
Due to the handmade nature of our cultures, please allow 2-4 business days for processing. Shipments are sent with Express Parcel post from Monday to Thursday.
Once your cultures arrive, if you're not ready to use them immediately, you can store them in the fridge for up to 3 months or in the freezer until the use-by date.
For our international customers, your cultures will be shipped via Express Parcel Post, and shipping costs will be calculated at checkout. Our cultures are robust and durable, maintaining their therapeutic benefits and CFU (colony-forming units) for up to 2 weeks in transit.
If you encounter any complications or issues with your delivery, please contact us at email@example.com for prompt resolution.