We guarantee your fermenting success!
If your ferment doesn’t turn out, we’ll replace your starter for FREE!
Our mission is to help you build the skills to ferment with confidence!
Fermenting is a skill that improves with practice and confidence. Factors like temperature, jar type, and your kitchen environment can influence your results. But with the right guidance, you’ll learn how to adapt and succeed—no matter the conditions.
If your ferment fails to develop properly, our team will help you troubleshoot. If needed, we’ll provide a FREE replacement with your next Kultured Wellness purchase.
What’s Covered:
- No fermentation activity
- Any unexpected appearance or issue deemed a fermentation failure by Kultured Wellness customer service
What’s Not Covered:
- Accidental damage (broken jars, spills, or improper storage)
- Mishandling your ferment
Each customer is eligible for up to two free replacements.
Once approved by the Kultured Wellness support team, your free replacement will be added to your next Kultured Wellness order that includes any other physical product from our shop.
We always aim to support our customers, but Kultured Wellness reserves the right to assess replacement requests on a case-by-case basis.
Need a replacement? No worries! Simply email us at info@kulturedwellness.com with a photo of your ferment, and our team will help you troubleshoot first. If a replacement is needed, we’ll organise it right away!